Cora Orchestration

Automate and manage workflows to drive a unified experience, cut costs, and boost agility

Portrait of African-American male scientist wearing a lab coat, looking under a microscope, analyzing a sample during his work in a laboratory.

Breathing new life into customer experience at Thermo Fisher Scientific. Read more

Enhance operational efficiency with AI-supported workflow optimization

Cora Orchestration, an AI-first, Azure-based business process management solution, supercharges productivity, minimizes errors, and supports better decision-making.

With features like touchless processing, generative AI integration, and the use of an agentic AI fabric, it optimizes and supports business operations to tackle today's challenges.

One system for all workflows – AI-driven, single-pane-of-glass efficiency.

Companies have gained up to

45%

efficiency with AI-led touchless workflows

Boost productivity, powered by an agentic-fabric platform and Microsoft Azure's cognitive capabilities.

Drive productivity gains of up to

45%

with our AI-led case management and system engagement workflows

One click, full access. Effortlessly sync with Microsoft Azure and other core systems.

Strategic partnerships increase ROI up to

94%

customer retention through seamless integrations

Smarter workflow automation. Dynamically manage cases with Genpact's intuitive AI-driven system

Empower your workforce with up to

30%

YoY revenue growth when using Cora Orchestration

Agentic AI fabric

The future of workflow automation is here. Agentic AI fabric helps automate complex processes with adaptable tools, decision-making support, and real-time optimization for efficient workflows. Underpinned by Genpact's responsible AI framework, which incorporates industry principles, Genpact provides efficient workflow solutions to help deliver outcomes to your business.

Genpact Cora for Underwriting

Genpact Cora for Underwriting enhances insurance operations with advanced AI tools designed to support risk analysis, improve underwriting accuracy, and forecast policy outcomes. Enhance workflow efficiency and make decisions with confidence backed by robust data.

Genpact Cora Case Manager

Take control of your workflows. Cora Case Manager uses AI-driven tools to streamline case assignments, manage life cycles, and track progress – all on one platform. Streamline case resolution and communication to enable more efficient results and improved customer outcomes.

Cora Case Manager: the queue of open work items for operators

Transforming operations with intelligent automation

Faced with inefficiencies across core processes, a global medical technology company needed smarter operations and better workforce management. Genpact's Cora Orchestration introduced real-time case triaging, AI-driven workload optimization, and actionable insights across source to pay (S2P), finance, and record to report (R2R). The result? Seamless automation, stronger governance, and agile workflows, empowering precision and operational excellence at scale.